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All orders are checked for defects before shipment. In an unfortunate case which you receive an unsatisfactory item, please contact us at us within 7 days of receipt with your order number, product code, name, address and reason for return/exchange.
- The item is your responsibility until it is returned us. It must be returned to us in its original condition.
- The cost of returning the item to us is your responsibility.
- The item must be returned to us within 7 days of receipt.
Customers returning parcels to us must provide proof of postage like tracking number and our address indicated on the returned parcel. It would be better to send via registered mail or courier with tracking number.
Postages incurred for sending the items with issues back to us with be borne by buyer and the items we sent back to buyers after following up on the respective issues will be borne by us, the seller. Simply, buyer pays for the postage and send back the items to us and we pay for the postage and send them the items to them after rectifiying the issues.
We strictly do not offer any cash refund under any circumstances.
B-3A-6, Kuchai Exchange
Jalan Kuchai Maju 13
58200 Kuala Lumpur